For general enquiries:

Hans Price Academy
Marchfields Way
Weston Super Mare
North Somerset, BS23 3QP

Tel: 01934 629307
Email: [email protected]

Key Contacts 

Principal – Mr Adrian Esch
Assistant Principal & Designated Safeguarding Lead – Mr Samuel Drew
Deputy Designated Safeguarding Leads – Mr Liam Olpin & Miss Andi Davis
E Safety Lead – Mr Sharad Obhan
Safeguarding Link Councillor – Kathryn Volk
SENCO – Kerry Mullinder
Chair of the Academy Counci – Kathryn Volk

Complaints

How to Raise a Concern or Make a Complaint

Hans Price Academy is committed to listening to you and working with you to resolve any concerns or complaints you may have about the academy.

In the first instance, please talk to your child’s tutor if you have any concerns who will be able to make sure they understand your concern in order to help resolve it informally as soon as possible to avoid the need for you to make a formal complaint.

However, if the matter has not been resolved you may raise it formally.  To do this your complaint should be put in writing. If you would like help to do this, please talk to reception staff or the administration team who will arrange for someone to get in touch with you to give you any help you need to create a written summary of your concerns.

Hans Price Academy will then review and/or investigate your complaint which will include talking to you about it in further detail to find out what you would like to happen in order to resolve it.

You will receive a letter detailing the decision and what you should do if you are still not happy with it.  If you need help reading the letter or any communication from the academy, please speak to a member of the reception staff.

To read the full Complaints Policy, please click here or request a printed copy from reception staff.